pssser.com Australian Department Store Independent Website Terms of Service

Welcome to the department store shopping services provided by ppsser.com (hereinafter referred to as the "Platform")! These Terms of Service are signed by Chengdu Xiangyuan Yunhong E-Commerce Co., Ltd. (hereinafter referred to as "our Company," the Platform operator) and you (the Platform user) and clarify the rights, obligations, and legal relationship between the two parties regarding the use of the Platform services. Please carefully read and understand these Terms before registering an account, browsing products, or placing an order. Your use of the Platform services constitutes your full understanding and agreement to abide by all of these Terms.

I. Scope and Target Customers

Service Scope: The Platform provides online department store sales services to users in Australia, covering product display, order processing, logistics and delivery (free shipping across the entire store), after-sales service (free returns and exchanges within 14 days, one-year product warranty), and other related services. Specific service content is subject to the current Platform display. Our Company reserves the right to adjust the scope of services (such as adding new product categories or optimizing after-sales processes) based on operational needs and with prior notice. Target Customers: This service is only available to natural persons or legal business entities who qualify as "consumers" under the Australian Consumer Law. You must ensure that you possess full civil capacity (natural persons) or legal business qualifications (businesses/organizations) when using the service, and assume legal responsibility for your use of the service.

II. User Rights and Obligations

(I) User Rights

Rights to Use the Service: You have the right to browse product information, register an account, and place orders on the platform, and enjoy the platform's promised "free shipping across the board" and "free returns and exchanges within 14 days." You will receive equal and fair treatment and will not be discriminated against during the service process.

Right to Inquire about Information and Protect Your Rights: You have the right to inquire about your personal account information, order status, and shipping progress. If you encounter any issues with product quality or service experience, you may apply for after-sales protection in accordance with these Terms and the platform's Return and Exchange Policy and Warranty Policy, and request that our company address the issue.​

Privacy and Data Security Rights: Your personal information and data security are protected by the Platform Privacy Policy. You have the right to request that our company protect your personal information from unauthorized disclosure or use in accordance with the Privacy Policy, and you have the right to request that our company protect your personal information from unauthorized disclosure or use, and you have the right to request, correct, and delete your information.

(II) User Obligations

Information Veracity Obligation: When registering an account and placing an order, you must provide true, accurate, and complete information (such as your name, contact number, delivery address, and email address). If any information changes, you must promptly update it. You will be solely responsible for any service disruptions (such as undelivered orders or unreceived notifications) caused by false or inaccurate information.

Compliance Obligation: You must comply with laws and regulations and these Terms and Conditions and must not use the Platform to engage in illegal or irregular activities, including but not limited to: misusing other people's accounts, placing orders maliciously (such as frequently canceling orders or refusing to accept orders after placing them), disseminating false information, infringing on third-party intellectual property rights, and interfering with the normal operation of the Platform system. If you violate this obligation, our company reserves the right to suspend or terminate your account and pursue legal action. Order Fulfillment Obligations: Once you place an order on the platform and complete payment, you are deemed to have established a sales contract with us. You must fulfill your order obligations as agreed upon (such as timely payment and verifying product information upon receipt). If you refuse to fulfill your order without justifiable reasons (such as unreasonably refusing to accept the goods after receipt and failing to cooperate with after-sales service), you will be responsible for any resulting logistics costs, product damage, and other losses.

After-Sales Cooperation Obligations: When requesting returns, exchanges, or warranty service, you must provide relevant supporting documentation (such as photos of the product problem and order information) in accordance with the platform's after-sales policy and cooperate in shipping the product back to the designated address (No. 21, 1st Floor, Unit 1, Building 2, No. 1 Beidong Street, Qingyang District, Chengdu). You will be solely responsible for any after-sales service failures resulting from your failure to cooperate.​

III. Platform Rights and Obligations

(I) Platform Rights

Service Management and Adjustment Rights: Our company reserves the right to adjust the content and rules of our platform services (such as product prices, shipping times, and after-sales policies) based on changes in laws and regulations, market demand, and operational realities. We will notify you of any changes through announcements on the platform homepage, email, or other means. These changes will become binding upon both parties upon publication. (If you disagree with the changes, you may cease using the platform services.)

Account Management Rights: If you violate these Terms or engage in illegal or unauthorized behavior, our company reserves the right to take measures such as warnings, functional restrictions, suspension, and permanent bans on your account, and may refuse to provide you with further services, depending on the circumstances.

Dispute Resolution Rights: When handling user after-sales disputes and complaints, our company reserves the right to verify the facts of the dispute and make reasonable decisions (such as refunds, exchanges, or repairs) based on the platform rules and actual circumstances. You must respect and cooperate with such decisions. (II) Platform Obligations

Service Provision Obligations: We will provide you with stable and compliant shopping services in accordance with these Terms and Platform Rules, including ensuring accurate product information (no exaggerated advertising or sale of counterfeit or inferior goods), timely order processing (shipping within 1-2 business days), and providing agreed logistics and after-sales guarantees (free shipping across the entire store and free returns and exchanges within 14 days).

Information and Notification Obligations: We will prominently display our Terms of Service, Privacy Policy, and after-sales policy on the Platform for easy access. We will promptly notify you via email, SMS, or other means regarding important milestones, such as changes in order status (such as shipping, receipt), adjustments to service rules, and system maintenance.

Privacy and Data Protection Obligations: We will strictly abide by the Platform Privacy Policy, implement technical and management measures to protect the security of your personal information, refrain from unlawful collection, disclosure, or sale of your personal information, and ensure that data processing complies with the Personal Information Protection Law of the People's Republic of China, the Australian Privacy Act, and other regulations. After-Sales and Dispute Resolution Obligations: Upon receiving your after-sales request or complaint, we must handle it within the agreed timeframe (responding within 24 hours on business days, and verifying and handling it within 1-2 business days). We will actively communicate with you about a solution and safeguard your legal rights. If you suffer any damages due to platform reasons (such as product quality issues or order processing errors), we will bear the corresponding compensation liability.

IV. Product and Order-Related Agreements

Product Information and Pricing: The product information displayed on the platform (such as name, model, specifications, price, and inventory) is based on the real-time page. While we strive to ensure accuracy, information may vary due to system delays, inventory changes, and other factors. If you discover any discrepancies, please contact customer service for verification. We will adjust the information accordingly (e.g., if the price is incorrect, we will apply the correct price or cancel your order). Product prices may be adjusted due to promotional activities, and the adjusted prices will not be retroactively applied to completed orders. Order Formation and Fulfillment: Once you place an order and complete payment, it is considered complete. We will review your order and arrange for shipment within 1-2 business days. If there are any order issues (such as out-of-stock items or delivery addresses outside our delivery range), we will promptly notify you and provide solutions (such as product replacement, order cancellation, and refund). Delivery is handled by our partnered logistics service provider, with a delivery time of 7-15 business days (extended to 15-20 business days for remote areas). You can track the delivery progress using the logistics tracking number.

Product Acceptance and Objections: Upon receipt, you must verify the quantity and appearance of the goods. If you discover any damage, missing items, or discrepancies with your order, please contact the logistics service provider immediately for confirmation and submit a report within 24 hours via our official email (service@ppsser.com) or customer service. Failure to submit a report within this timeframe will deem the goods as accepted.​

V. After-Sales Guarantee

Return and Exchange Guarantee: The platform offers a "14-day free return and exchange" service. The specific rules are as follows: You must apply within 14 days of receiving the product (based on the logistics receipt date). The product must be "unused, undamaged, and with intact packaging and accessories" (excluding quality issues or discrepancies with the order). The return address is No. 21, 1st Floor, Unit 1, Building 2, No. 1 Beidong Street, Qingyang District, Chengdu. Return shipping costs will be borne by our company. After our company receives and inspects the product and passes inspection, we will process a refund or exchange within 3-5 business days (shipping is free for exchanges).

Warranty Guarantee: Authentic department store products sold on the platform (excluding custom-made items and disposable consumables) are covered by a one-year free warranty from the date of receipt. For product failures due to quality issues, you can request free repair or replacement of parts. Shipping costs incurred during the repair process will be borne by our company. After-Sales Restrictions: After-sales service is not available in the following situations: Products outside the return/exchange/warranty period, damaged by human error (such as unauthorized disassembly or improper use), damaged due to force majeure, or products without valid order information.

VI. Liability for Breach of Contract

User Breach of Contract: If you violate these terms (such as providing false information, placing orders maliciously, or using the platform illegally), you will be responsible for any losses incurred by our company (such as logistics costs, product damage, and legal costs). We reserve the right to take measures such as account suspension and service denial. In serious cases, we will pursue legal action.

Platform Breach of Contract: If our company fails to provide services as agreed in these terms (such as failing to fulfill our free shipping promise, failing to provide after-sales service after the deadline, or leaking user privacy), we will assume corresponding liability for breach of contract, including but not limited to: providing the unprovided services (such as a shipping refund), compensating for your direct losses, and handling after-sales issues as agreed. If we are unable to provide services due to force majeure (such as natural disasters, logistics suspensions, or policy adjustments), we may be exempted from some or all liability, but we must promptly notify you and provide proof. 7. Dispute Resolution and Governing Law

Dispute Resolution: Any dispute between you and us arising out of or relating to these Terms or the Platform Services shall first be resolved through friendly negotiation. If negotiation fails, either party shall have the right to initiate litigation in the People's Court with jurisdiction over our location (the People's Court of Qingyang District, Chengdu), or to apply for arbitration as agreed upon by both parties (if an arbitration agreement is subsequently reached).

Governing Law: The formation, validity, performance, interpretation, and dispute resolution of these Terms shall be governed by the E-Commerce Law of the People's Republic of China, the Consumer Protection Law of the People's Republic of China, the Australian Consumer Protection Act, and other relevant laws and regulations. For cross-border services, relevant international treaties and practices shall also apply.

8. Effective Date and Changes to Terms

Effective Date: These Terms of Service shall take effect on the date you first use the ppsser.com Platform Services and shall be legally binding on both you and us.

Changes and Notifications: We reserve the right to amend these Terms based on changes in laws and regulations or platform operational needs. We will notify you of any amendments through the "Policy Announcements" section on the Platform homepage, the email address you provide (e.g., service@ppsser.com or the email address you provided during registration), and other means. The amended Terms shall take effect from the date of publication of such announcement. If you continue to use the platform services after the terms have been changed, you will be deemed to have agreed to the changes. If you disagree with the changes, you may cease using the platform services and request to cancel your account.

Other Terms: These Terms constitute the complete agreement between you and our company regarding the platform services and supersede any prior oral or written agreements between the parties. The platform's published "Return and Exchange Policy," "Warranty Policy," "Privacy Policy," "Payment Policy," and other rules are integral to these Terms and have the same legal force as these Terms.

If you have any questions about these Terms, please contact us through the following channels:

Official Email: service@ppsser.com (Response within 24 hours on weekdays)

Emergency Contact Number: 19212751153 (Legal Representative: Jiang Xi, weekdays, 9:00 AM - 6:00 PM)

Chengdu Xiangyuan Yunhong E-Commerce Co., Ltd.