pssser.com Australia Department Store Shipping Policy
Dear ppsser.com users:
To ensure you have a clear understanding of the shipping arrangements for department store products purchased on our site and to ensure a secure shopping experience, we have formulated this shipping policy based on the specific circumstances of our company (Chengdu Xiangyuan Yunhong E-Commerce Co., Ltd.) operating an independent website in Australia. The following details key information such as shipping coverage, shipping rates, and delivery times. Please read and refer to it.
I. Shipping Coverage
This shipping policy applies to product shipping services on the ppsser.com independent website and currently only covers shipping within Australia (including the Australian mainland and major island regions, such as Tasmania; excluding remote areas such as some overseas territories and uninhabited islands, the specific delivery coverage is subject to the system display at the time of ordering). If you have shipping needs outside of Australia, please contact service@ppsser.com to inquire about special shipping options.
II. Shipping Fee Rules
To reduce your shopping costs, we offer free shipping across our entire store. The details are as follows:
Regardless of the type of general merchandise you purchase on ppsser.com, the quantity you purchase, the weight, or the volume of the items, as long as your order's delivery address is within our Australian delivery range, you will not be charged any shipping fees. Chengdu Xiangyuan Yunhong E-Commerce Co., Ltd. will cover all shipping costs.
Our free shipping service covers the entire shipping process from our domestic warehouse to your Australian delivery address. We do not charge any additional hidden fees, such as packaging and handling fees.
If you subsequently request a return or exchange due to product issues (eligible for a 14-day free return or exchange policy), you will not be responsible for any return shipping costs. Please refer to our Return and Exchange Policy for details.
III. Order Processing and Delivery Time
Order Processing Time: After successfully placing an order and completing payment on ppsser.com, we will review the order, pack the products, and ship them out within 1-2 business days (processing times may be extended during holidays, please refer to website announcements for details). Once the order has shipped, we will send you a shipping notification via email, including the tracking number and other information.
Delivery Time: After shipping from our domestic warehouse, the product is shipped to the delivery address in Australia via our partnered logistics service provider. This typically takes 7-15 business days (delays may occur due to the logistics service provider's capacity, shipping route, customs clearance speed, and the remoteness of the destination. For remote areas, delivery times may extend to 15-20 business days).
Special Circumstances: In the event of delivery delays due to force majeure (such as natural disasters, epidemics, peak season capacity constraints, customs policy adjustments, etc.), we will promptly notify you via an announcement on the ppsser.com website or email. Thank you for your understanding and patience.
IV. Logistics Tracking and Delivery Instructions
Logistics Tracking: After your order has been shipped and a tracking number has been generated, you can track its progress using the following methods:
Log in to ppsser.com, go to the "My Orders" page, find the order, and click "Tracking" to view real-time delivery information.
Copy the tracking number and visit the official website of the partner logistics service provider (a link will be included in the order delivery email). Enter the tracking number to track your order.
Delivery Instructions:
Please accurately provide the delivery address, contact name, and phone number (an Australian mobile phone number is recommended) when placing your order to ensure the logistics service provider can contact you and deliver your order. You will be held responsible for any undeliverable, lost, or returned goods due to incorrect delivery information.
Upon delivery, we recommend that you verify the quantity and appearance of the goods on site and sign for them only after confirming they are complete. If you discover any damaged or missing items, please contact the logistics provider immediately for confirmation and report within 24 hours via our official email address service@ppsser.com or our website customer service. Attach any photos or videos to support your request so we can address the issue promptly.
V. Exception Handling
Extended Logistics Information Failure: If you find no updates for more than three business days, please contact us by emailing service@ppsser.com. Please include your order number, tracking number, and contact information. We will contact the logistics provider to verify the situation and provide feedback within one to two business days.
Lost or Damaged Items: If an item is lost or severely damaged during transportation, and the logistics provider confirms the responsibility, you may request a free reshipment or a full refund. We will assist you in resolving the issue with the logistics provider to protect your legal rights. Shipping Address Change: If you need to change your shipping address before your order ships, please contact us promptly through our customer service or email to provide the new address. We will do our best to adjust it. If your order has already shipped and is being transported by a logistics provider, the shipping address cannot be changed. Please understand.
VI. Contact Us
If you have any questions regarding the shipping process, please contact us through the following methods:
Official Email: service@ppsser.com (We will respond to your email within 24 hours);
Legal Contact Number: 19212751153 (We are open from 9:00 AM to 6:00 PM weekdays for urgent shipping-related inquiries).
Chengdu Xiangyuan Yunhong E-Commerce Co., Ltd. reserves the right of final interpretation of this shipping policy. Any adjustments to this policy will be posted on the ppsser.com homepage announcement board, and the updated policy will take effect from the date of the announcement. Thank you for choosing ppsser.com. We will continuously optimize our shipping services to provide you with a more convenient and efficient shopping experience!
Chengdu Xiangyuan Yunhong E-Commerce Co., Ltd.