About Us - ppsser.com, Australia's Independent Department Store Website
Dear Australian users:
Welcome to ppsser.com—your go-to shopping platform for high-quality department store products! Our unwavering goal is to provide Australian users with a convenient, affordable, and reliable department store shopping experience. This goal is supported by the professional operations and dedicated service of Chengdu Xiangyuan Yunhong E-Commerce Co., Ltd. (hereinafter referred to as "Xiangyuan Yunhong E-Commerce"). Below, we'll take a closer look at our platform and team.
1. Platform Positioning: A Department Store Shopping Partner Focused on Australia
ppsser.com is Xiangyuan Yunhong E-Commerce's independent department store website, specifically designed for the Australian market. Since its launch, we have consistently focused on the daily shopping needs of Australian users. We curate high-quality products across multiple categories, including home furnishings, daily necessities, beauty and skincare, and digital accessories. We cover both high-demand and high-quality products, ensuring you can easily find high-quality, value-for-money department store products without leaving your home. We understand that Australian users value shopping convenience and after-sales service. Therefore, we've established free shipping across the entire store and free returns and exchanges within 14 days as core service commitments. This reduces both shopping costs and post-sales risks, ensuring every purchase on ppsser.com is hassle-free and secure.
II. Operational Entity: A Professional and Reliable E-commerce Team
Ppsser.com's sole operator is Chengdu Xiangyuan Yunhong E-commerce Co., Ltd. Since its establishment, the company has consistently adhered to the principles of "integrity management and customer first." It has accumulated extensive experience in supply chain integration, cross-border logistics collaboration, and customer service in the e-commerce field, providing solid support for the stable operation of ppsser.com.
Company Address: No. 21, 1st Floor, Unit 1, Building 2, No. 1 Beidong Street, Qingyang District, Chengdu (This address also serves as the return address for product returns and exchanges, ensuring a transparent and traceable after-sales process).
Legal Representative Information: Jiang Xi (responsible for the company's overall strategic planning and operational management, always emphasizing a "user-centric" service orientation. For urgent inquiries, please contact us through designated channels).
Team Strengths: We have a professional product selection team (strictly screening product quality to eliminate inferior and counterfeit products), a logistics team (working with reliable cross-border logistics providers to ensure efficient delivery), and an after-sales customer service team (responding to inquiries within 24 hours to resolve shopping issues). From "product selection" to "delivery" to " "After-sales" service safeguards you throughout the entire process.
III. Core Services: Three Commitments to Make Shopping Easier
When shopping on ppsser.com, you'll enjoy our three carefully crafted core services, each designed to address common pain points in cross-border shopping:
Free shipping across the entire store, no hidden costs: Whether you purchase one or multiple items, regardless of weight or volume, as long as the delivery address is within our delivery range in Australia, there's no shipping fee. We cover all shipping costs. The price displayed at the time of order is the final price, with no hidden costs such as packaging or handling fees.
14-day free returns and exchanges, worry-free after-sales service: Within 14 days of receiving your product, if you're not satisfied with the product, discover a quality issue, or the product you received doesn't match your order, you can request a return or exchange at any time, free of charge for return shipping. (The return address is No. 21, 1st Floor, Unit 1, Building 2, No. 1 Beidong Street, Qingyang District, Chengdu). After receiving and inspecting returned merchandise, we'll quickly process a refund or exchange, eliminating the worry of buying the wrong item or losing money.
Authenticity Guaranteed, Quality Traceable: All products on our platform are sourced directly from brands or authorized suppliers by Xiangyuan Yunhong E-commerce. They undergo rigorous quality inspections before being put on the shelves, ensuring that every item delivered to you is genuine. If you have any questions about product authenticity, please contact customer service through our official email address, and we'll provide you with proof of purchase and quality certification.
IV. Operational Philosophy: User-centric, Continuously Optimizing the Experience
We firmly believe that a good shopping platform isn't just about selling products; it's about providing services. Throughout our operations, we adhere to the following principles to continuously optimize the service and experience on ppsser.com:
Listening to user needs: We collect your suggestions on product categories, pricing, and service through our official email (service@ppsser.com), customer service feedback, and other channels. We regularly adjust our product selection and service rules to better meet your needs.
Ensuring data security: We strictly abide by the Personal Information Protection Law of the People's Republic of China and the Australian Privacy Act, using encryption technology to protect your personal information and payment data. We ensure no user data is leaked or misused, giving you peace of mind when shopping.
Improving logistics efficiency: We continuously optimize cross-border logistics links and work closely with logistics service providers to shorten the time it takes for products to arrive in Australia from our domestic warehouses. We also provide real-time logistics tracking services so you can track your product delivery progress at any time.
V. Contact Us: Always Here to Help
If you would like to learn more about ppsser.com or need assistance with your purchase, please contact us through the following channels:
Official Email: service@ppsser.com (Response within 24 hours, handling order inquiries, after-sales issues, product suggestions, and other requests);
Emergency Contact Number: 19212751153 (Legal Representative: Jiang Xi, weekdays, 9:00 AM - 6:00 PM, handling urgent issues such as logistics delays and after-sales service issues).
Going forward, ppsser.com will continue to deepen its presence in the Australian department store market, continuously expanding its product offerings and improving service quality, striving to become your "preferred partner" for shopping in Australia. Thank you for your trust and support, and we look forward to working with you to make everyday shopping more convenient and enjoyable!
Chengdu Xiangyuan Yunhong E-Commerce Co., Ltd.