pssser.com Australian Department Store Independent Website Payment Policy
Dear ppsser.com users:
To protect your payment security and rights during the shopping process and to clarify the payment process, payment methods, and related rules, Chengdu Xiangyuan Yunhong E-Commerce Co., Ltd. (hereinafter referred to as "our company") has formulated this Payment Policy based on the actual operations of ppsser.com (an Australian department store independent website). Please carefully read and understand the contents of this policy before placing an order.
I. Scope of Application
This Payment Policy applies only to payments for department store products purchased on the ppsser.com independent website. It covers the entire payment process, including order payment, payment security, post-payment order processing, and refunds. All payment operations must comply with this policy and other relevant platform rules (such as the return and exchange policy and data security policy).
II. Supported Payment Methods
To meet the payment habits of Australian users, ppsser.com currently supports the following mainstream and secure payment methods. We will gradually expand additional payment channels based on user needs. The specific options will be displayed on the checkout page:
International Credit Card Payments: We support Visa, MasterCard, and other globally accepted credit cards. You must enter your credit card number, expiration date, and security code (CVV code) during payment. All information transmitted is protected by SSL/TLS encryption to prevent payment information from being leaked.
Third-Party Payment Platforms: We support internationally renowned third-party payment platforms such as PayPal and Afterpay. You can complete payments using your linked bank card and balance, eliminating the need to enter sensitive bank card information directly on the platform, further enhancing payment security.
Note: We do not accept cash or cash on delivery (COD). All orders must be paid online before they can be processed.
III. Payment Process and Timeframe
Payment Process:
After browsing products on ppsser.com and adding them to your cart, click "Checkout" to proceed to the order confirmation page. Verify the product information (model, quantity, price) and delivery address (must be an address available for delivery within Australia), then select a payment method.
You will be directed to the corresponding payment method page and follow the prompts to complete the payment process (such as verifying your credit card information and confirming your PayPal payment instructions).
Once payment is successful, the system will immediately generate an order number and send an "Order Confirmation Email" to the email address you have registered (e.g., the email address you use for notifications). The order status will then be displayed as "Paid" on the "My Orders" page on the platform. Payment Time Limits:
Orders must be paid within 24 hours of placing an order. If payment is not made within 24 hours, the order will be automatically canceled and any items already added to the shopping cart will be released from stock to avoid affecting other customers' purchases.
If you encounter a "payment failure" during the payment process (e.g., insufficient credit card balance, network outage, payment channel system maintenance, etc.), you can try a different payment method or contact the payment channel's customer service to troubleshoot the issue. Once resolved, place another order and pay again.
IV. Payment Security
Information Encryption: All sensitive payment information (such as credit card numbers and passwords) is encrypted using SSL/TLS during transmission. The platform does not store full card numbers and passwords, retaining only the payment channel identifier (e.g., "Visa payment," "PayPal payment") to ensure payment information security. Abnormal Payment Monitoring: The platform has deployed an intelligent payment security monitoring system to identify abnormal payment behavior in real time (such as multiple payment failures within a short period of time from the same account, frequent payments from remote IP addresses, etc.). If a risk is detected, the payment operation will be temporarily blocked and a verification notification will be sent to your registered phone number or email address. Payment can only be continued after identity verification is completed, preventing risks such as fraudulent transactions.
Data Security and Compliance: Payment records generated during the payment process (such as payment amount, payment time, and payment channel) will be encrypted and stored in accordance with the requirements of the "Data Security Policy" and used only for legitimate purposes such as order processing, after-sales refunds, and compliance verification. They will not be disclosed to unrelated third parties.
V. Post-Payment Order Processing and Adjustments
Order Processing: After successful payment, our company will review the order (verifying payment information and delivery address validity) within 1-2 business days. Once approved, the product will be packaged and shipped. After shipment, a "Logistics Tracking Number Notification Email" will be sent, and you can use the tracking number to track the shipping progress (see Shipping Policy for details). Order Modifications and Cancellations (After Payment):
If you need to modify your order information (such as adjusting the shipping address or contact number), please contact customer service at service@ppsser.com before your order has shipped (usually within 1-2 business days after payment). Customer service will verify your request and assist with the modification. (Product model and quantity cannot be modified after payment; you will need to cancel the original order and place a new one.)
If you need to cancel a paid order that has not yet shipped, you can submit a cancellation request through the "My Orders" page or contact customer service for assistance. If the cancellation is successful, the payment will be refunded via the original payment method (see the "Refund Information" section of this policy for details on refund timelines). If your order has already shipped, you must return the product within the "14-day Free Return and Exchange Policy" before requesting a refund.
VI. Refund Instructions
In the event of a refund due to order cancellation, product return, or after-sales service, the refund will strictly adhere to the following rules to ensure the security and timely receipt of your funds:
Refund Requirements:
Paid order cancelled (not shipped);
The product meets the "14-day free return and exchange policy" and the returned product passes our inspection;
Refunds are required due to platform issues (such as product out-of-stock or order information errors resulting in unsuccessful shipment). Refund Methods: Refunds will be made through the original payment method, as follows:
Credit Card Payments: Refunds will be made to the original payment card. Refunds are subject to bank processing cycles and typically take 3-7 business days (based on the credit card statement).
PayPal Payments: Refunds will be made to the original PayPal account balance. Refunds will typically take 1-3 business days and can be viewed in your PayPal account's "Transaction History."
Local Payment Channels: Refunds will be made to the original payment account (e.g., local bank account, e-wallet). Refund times will be based on local payment channel regulations and typically take no longer than 5 business days.
Refund Amount: The refund amount is based on the actual amount paid for the order and does not include any coupons or discounts awarded as a result of promotions (coupon discounts will not be refunded separately). No refund fees will be charged. Any bank fees, exchange rate differences, and other fees incurred during the refund process will be borne by our company. Refund Inquiry: After requesting a refund, you can check the refund status on the "My Orders" page (e.g., "Refund Processing" or "Refund Received") or contact our official email address at service@ppsser.com. Customer service will provide updates within 24 hours.
VII. Payment Issues
If you encounter the following issues during the payment process, you can resolve them accordingly to ensure a smooth payment experience:
Payment Failure: Check whether your payment method is supported (e.g., whether your credit card has expired or your balance is sufficient), whether your network is stable, or try another payment method. If the issue persists, contact your payment method's customer service (e.g., your credit card issuer, PayPal), or contact our platform's customer service at service@ppsser.com.
If you haven't received an order confirmation after payment: First check your spam folder (it may have been misidentified as spam). If you still haven't received it, check your "My Orders" page for any order history or contact customer service with proof of payment (e.g., a screenshot of your payment or transaction number). Customer service will assist in verifying your order status. Refund Not Arrived: If you have not received your refund within the refund period specified in this policy, please email service@ppsser.com and provide your order number, refund request date, payment method information, and proof of non-receipt (such as a screenshot of your bank statement). Customer Service will contact your payment method to verify the information and provide feedback within 1-2 business days.
In urgent cases (such as suspected payment information leaks or fraudulent payment links), please call our legal counsel, Jiang Xi, at 19212751153 between 9:00 AM and 6:00 PM (AEST) on weekdays for quick assistance.
VIII. Policy Updates and Interpretations
This Payment Policy is subject to periodic revisions based on payment method adjustments and legal and regulatory updates (such as Australian payment regulations and international payment security standards). The updated policy will be posted in the "Policy Announcements" section of the ppsser.com homepage and will take effect from the date of posting. Your continued use of the platform's payment services constitutes your acceptance of the updated policy. Matters not covered in this policy will be handled in accordance with the E-Commerce Law of the People's Republic of China, the Australian Consumer Protection Act, and other relevant laws and regulations. In the event of any conflict with any law or regulation, the law or regulation shall prevail.
Chengdu Xiangyuan Yunhong E-Commerce Co., Ltd. reserves the right of final interpretation of this policy. If you have any questions regarding this policy, please contact us via our official email address service@ppsser.com or the emergency contact number listed above.
Thank you for shopping at ppsser.com. We will continue to optimize your payment experience and provide secure and convenient payment services to ensure your Australian department store shopping experience is as safe and convenient as possible!
Chengdu Xiangyuan Yunhong E-Commerce Co., Ltd.