pssser.com Australian Department Store Independent Website Data Security Policy
Dear ppsser.com users:
Protecting your personal data security and privacy is the core responsibility of Chengdu Xiangyuan Yunhong E-Commerce Co., Ltd. (hereinafter referred to as "our Company"). To ensure that you have a clear understanding of the collection, use, storage, and protection of your personal data when using the ppsser.com (Australian Department Store Independent Website) services, this Data Security Policy has been formulated in accordance with the Personal Information Protection Law of the People's Republic of China, the Australian Privacy Act, and other relevant laws and regulations. Please read and understand this policy carefully before accessing or using the platform services.
I. Scope of Data Collection
Our Company collects only the necessary data you provide or generate during your use of the platform services to ensure the normal operation of the shopping services and enhance the user experience. The specific scope is as follows:
Identity and Contact Data: The name, contact number (such as a local Australian mobile phone number or other contact information you provide), and email address (such as the email address you use to receive order notifications) you provide when registering an account or placing an order. This data is used for identity verification, order communication, and service notifications.
Order and Transaction Data: Your order number, purchased product information (model, quantity, price), payment method (sensitive payment information such as full bank card number is not included; only the payment channel identifier is retained), and delivery address (Australian address, for product delivery). This data is used for order processing, logistics, and after-sales service.
Usage Behavior Data: Your page views, saved items, added to cart history, and search history when you visit the platform. This data is used only to optimize the platform's page display and recommend products you may be interested in (you can disable personalized recommendations in your account settings).
Device and Log Data: The device model, browser type, IP address, and access time you use to access the platform. This data is used to identify unusual access and ensure platform system security. It is not linked to your personally identifiable information and is not used separately.
Special Note: We do not compulsorily collect additional data unrelated to shopping services. If you refuse to provide non-essential data, it may only affect the use of some non-core features (such as personalized recommendations), but will not affect basic shopping services such as ordering, payment, and delivery.
II. Data Usage Rules
Purpose Limitations: Collected personal data will be used only for the following legitimate purposes and will not be used for any other purpose without your authorization:
Order Processing: This includes order confirmation, product stocking, and logistics and delivery arrangements;
After-Sales Support: This includes verifying order information and handling after-sales requests, such as returns and exchanges (free returns and exchanges within 14 days) or warranty service requests;
Service Notifications: This includes sending you notifications via SMS and email regarding order status (such as shipping, receipt), logistics information, and after-sales service results;
Platform Optimization: This includes improving platform interface design and system stability based on anonymized usage data;
Compliance and Security: This includes identifying and preventing risks such as fraudulent orders and malicious access, and ensuring the data security of the platform and its users.
Third-Party Sharing Limitations: This company promises not to sell or rent your personal data to any unrelated third parties. We only share data with third parties in the following necessary circumstances, and we require them to comply with data protection obligations:
Logistics providers: We share your name, delivery address, and contact number for product delivery (for example, with our Australian logistics partners, this information is only used for delivery and may not be retained or used for other purposes);
Payment providers: We share your order amount and order number for payment settlement (payment providers do not obtain your full personal information);
Compliance requirements: When necessary data is provided to relevant agencies due to laws, regulations, government regulations, or judicial decisions, we will strictly follow legal procedures.
III. Data Protection Measures
We employ both technical and managerial measures to safeguard your personal data and prevent data leakage, tampering, and loss:
Technical Security Protection:
Data Encryption: We encrypt and store collected personal data (such as contact numbers and delivery addresses) using SSL/TLS encryption protocols to prevent unauthorized access during transmission and storage.
Access Control: Only our staff responsible for order processing and after-sales customer service are authorized to access necessary data for the performance of their duties. Operation logs are maintained to ensure data access traceability.
Security Monitoring: We deploy system security monitoring tools to monitor abnormal access behavior (such as multiple incorrect logins and batch data queries) in real time. We immediately implement interception and verification measures when risks are identified.
Management Security Standards:
Employee Training: Regular data security and privacy protection training is provided to employees, clarifying data usage rights and confidentiality obligations. Employees are strictly prohibited from leaking or using user data without authorization.
Third-Party Oversight: If data is shared with third parties, a data security agreement will be signed with them, clearly defining the scope of data use and protection responsibilities. The implementation of third-party data protection measures will be regularly reviewed.
Emergency Response: If a data security incident occurs (such as a suspected data breach), an emergency plan will be immediately activated, remedial measures will be implemented, and the details and response recommendations will be notified via the official email address (service@ppsser.com) or platform announcement within the timeframe specified by laws and regulations.
IV. Data Storage and Retention
Storage Location: Your personal data is stored on our designated secure servers in China, which meet the national information security level protection requirements. Technical measures are also used to ensure that data storage complies with Australian regulations on cross-border data transmission. Retention Period: Personal data will only be retained for as long as reasonably necessary to fulfill the purpose for which it was collected, as follows:
Identity and Contact Data, Order and Transaction Data: Retained for three years after order completion (to facilitate subsequent order history inquiries and after-sales service requests, such as product warranty services (1-year warranty));
Usage Behavior Data, Device and Log Data: Retained for one year after your last visit to the platform, after which it will be automatically anonymized (with any personally identifiable information deleted);
If you request to cancel your account, we will delete or anonymize all your personal data within 30 days of cancellation (unless required by law or regulation).
V. User Data Rights
You have the following rights regarding your personal data, which you may exercise through official channels:
If you discover any errors in your data (e.g., an incorrect delivery address), you may modify them yourself or contact customer service via the official email address (service@ppsser.com) for assistance in correcting them. Right to Deletion and Withdraw Consent: If you believe that certain data no longer needs to be retained, you may request deletion (e.g., historical order data). You may also withdraw your consent for data use at any time (e.g., turning off personalized recommendations). However, withdrawing consent may affect your use of the corresponding services (e.g., not receiving product recommendations).
Right to Data Export: You may request to export your personal order data and basic account information as an electronic document and send it to your designated email address. Requests must be submitted through our official email address, specifying "Data Export Request + Account Information." We will process and respond within 5 business days.
How to Exercise Your Rights: If you wish to exercise any of the above rights or have any questions about the processing of your personal data, please email us at service@ppsser.com or call our legal representative, Jiang Xi, at 19212751153 (for urgent matters) between 9:00 AM and 6:00 PM (AEST) on weekdays. We will respond to your request within 1-3 business days.
VI. Policy Updates and Interpretations
This Data Security Policy will be revised from time to time based on legal updates and platform service adjustments. The updated policy will be posted in the "Policy Announcements" section of the ppsser.com homepage and will take effect from the date of posting. Your continued use of the platform services will be deemed your acceptance of the updated policy. If you disagree with the updated policy, you may cease using the platform services and request account cancellation.
Any matters not covered by this policy will be handled in accordance with the Personal Information Protection Law of the People's Republic of China, the Australian Privacy Act, and other relevant laws and regulations. In the event of a conflict between this policy and any laws and regulations, the laws and regulations shall prevail.
Chengdu Xiangyuan Yunhong E-Commerce Co., Ltd. reserves the right of final interpretation of this policy. If you have any further questions, please contact us through the official contact channels listed above.
Thank you for your trust and support in the data security efforts of ppsser.com! We will continue to optimize our data protection measures to provide a safe and reliable environment for your Australian department store shopping experience.
Chengdu Xiangyuan Yunhong E-Commerce Co., Ltd.