pssser.com, Australia's Independent Department Store Website - Platform and Company Information
Dear ppsser.com users:
To protect your right to informed shopping and provide a clearer understanding of the operating entity, service scope, and core rights of the ppsser.com platform, we have compiled key information about the platform and its operating company below for your reference.
I. Platform Basic Information
Platform Name: ppsser.com (Australia's Independent Department Store Website)
Operational Scope: We specialize in providing department store merchandise sales services to users in Australia, covering a wide range of categories including home furnishings, daily necessities, beauty and skincare, and digital accessories to meet your daily shopping needs.
Key Advantages:
Free Shipping: Regardless of the quantity, weight, or volume of your purchases, as long as the delivery address is within our delivery area in Australia, you will receive no shipping charges. All shipping costs are borne by the operator.
14-Day Free Returns and Exchanges: Within 14 days of receiving your order, if you are dissatisfied with the product, there are quality issues, or the product does not match your order, you can request a free return or exchange. Return shipping is free.
II. Operating Company Information
Company Name: Chengdu Xiangyuan Yunhong E-Commerce Co., Ltd. (the sole legal operator of the ppsser.com independent website)
Company Address: No. 21, 1st Floor, Unit 1, Building 2, No. 1 Beidong Street, Qingyang District, Chengdu (This address also serves as the return address for product returns and exchanges; see the "After-Sales Service" section for details)
Legal Representative Information: Jiang Xi (responsible for overall company operations. If you have urgent shopping questions, please contact us through designated channels)
III. Key After-Sales and Logistics Information
Return Address: The same as the company address, i.e., No. 21, 1st Floor, Unit 1, Building 2, No. 1 Beidong Street, Qingyang District, Chengdu. For returns or exchanges, please include a note inside the package stating "Your name, contact number, order number, and request (return, refund, or exchange)." Please select a trackable shipping method and retain the tracking number for easy tracking.
Logistics: Products are shipped from Chengdu Xiangyuan Yunhong E-Commerce Co., Ltd.'s domestic warehouse and shipped to Australia via a partnered logistics provider. Delivery time is typically 7-15 business days (may extend to 15-20 business days for remote areas). A tracking number will be sent to your email address after your order is shipped, allowing you to track the order's progress.
Warranty Information: Authentic department store products sold on the platform (excluding custom-made items and disposable consumables) are covered by a one-year free warranty from the date of receipt. Detailed warranty procedures can be obtained through official channels.
IV. Official Contact Channels
Official Email: service@ppsser.com (Recommended)
Service Scope: We handle all inquiries, including order inquiries, logistics inquiries, return and exchange requests, warranty inquiries, and product recommendations.
Response Time: We respond within 24 hours on weekdays and within 48 hours on weekends and holidays. Emergency Contact Number: 19212751153 (Legal Representative: Jiang Xi, weekdays, 9:00 AM - 6:00 PM)
Service Scope: We only handle urgent issues such as logistics delays exceeding 7 days and severely damaged products. For non-urgent matters, we recommend emailing first.
V. Other Important Notes
Information Authenticity: All company information and service rules in this notice are true and valid. Chengdu Xiangyuan Yunhong E-Commerce Co., Ltd. assumes full responsibility for the operation of the ppsser.com platform and product quality, ensuring that your shopping rights are not compromised.
Policy Updates: Any adjustments to the platform's shipping fees, return and exchange policies, etc. will be promptly announced in the "Policy Announcements" section of the ppsser.com homepage. The updated policies will take effect from the date of publication. We recommend that you check back regularly for the latest service information.
User Rights: When shopping on ppsser.com, you are entitled to product quality assurance and after-sales protection rights in accordance with the law. If you encounter any issues, please report them through the above official channels, and we will do our best to assist in resolving them. Thank you for choosing ppsser.com. We will provide you with convenient shopping support in Australia with high-quality products and attentive service!
Chengdu Xiangyuan Yunhong E-Commerce Co., Ltd.