pssser.com Australian Department Store Independent Website Privacy Policy
Dear ppsser.com users:
Protecting your personal privacy is the core responsibility of Chengdu Xiangyuan Yunhong E-Commerce Co., Ltd. (hereinafter referred to as "our company"). This Privacy Policy aims to clarify the rules governing the collection, use, storage, and protection of your personal information by ppsser.com (an Australian department store independent website). This privacy policy ensures that you fully understand your privacy rights and interests and our privacy protection measures when using our platform services. This policy is formulated in accordance with the Personal Information Protection Law of the People's Republic of China, the Australian Privacy Act, and other relevant laws and regulations. Please read and understand this policy carefully before accessing and using ppsser.com.
I. Scope of Application
This Privacy Policy applies to our collection, use, storage, transmission, and protection of your personal information when you use all services provided by ppsser.com (including browsing products, registering an account, placing orders, and after-sales service). If you access ppsser.com through a third-party platform (such as a social media sharing link), the privacy policy of the third-party platform will apply separately, and our company is not responsible for the privacy practices of such third-party platforms.
II. Collection of Personal Information
We only collect necessary personal information you provide or generate during your use of the services to enable platform services and enhance user experience. We do not collect any additional information unrelated to the services. The specific scope of collection is as follows:
Account Registration and Identity Verification Information: When registering a ppsser.com account, you will be required to provide an email address (such as service@ppsser.com or another personal email address) and a password. If you choose to log in via mobile phone, you will be required to provide a contact number (such as 19212751153 or another local Australian mobile number). This information is used for account identity verification, login security, and service notification delivery.
Order and Transaction Information: When placing an order, you will be required to provide a delivery address (an address within Australia that can be delivered, such as your specific residential or office address), the recipient's name, and a contact number. This information will also be generated, along with an order number, purchased item information (model, quantity, price), and payment method (sensitive payment information such as full bank card numbers will not be included; only the payment channel identifier will be retained). This information is used to process orders, arrange logistics and delivery, complete transaction settlement, and provide after-sales support. Service Usage Information: When you use ppsser.com, the system automatically records certain usage data, including page browsing history (such as the product categories you viewed and the duration of your visit), product saves and add-to-cart history, search history, device information (such as device model, browser type, and operating system version), IP address, and access time. This information is used only to optimize the platform's page display, provide personalized product recommendations (you can disable personalized recommendations in your account settings), ensure system security, and troubleshoot service issues.
After-sales and Communication Information: When you request a return or exchange (within the 14-day free return and exchange policy), warranty service, or communicate with us via our official email (service@ppsser.com) or customer service message, we may provide information such as a description of the product issue, relevant photos/videos, and chat history. This information is used to handle your after-sales needs and resolve communication issues.
Special Note: If you refuse to provide the necessary information, some service features may not function properly (such as being unable to place orders or receive order notifications), but this will not affect your ability to browse basic functions such as browsing products. Our company does not forcibly collect personal information unrelated to our services, such as your religious beliefs, ethnicity, or political views.
III. Use of Personal Information
Our company uses the personal information we collect only for the following legitimate purposes and will not use it for any other purpose without your explicit authorization:
Providing basic platform services: We use your shipping address and contact number to arrange product delivery; we send you notifications via email or mobile phone regarding order confirmations, logistics status (such as product shipment and receipt), and after-sales service results, ensuring you stay informed of service progress.
Optimizing the user experience: We recommend products you may be interested in based on your browsing history, favorites, and added-to-cart history (you can disable this feature at any time in your account settings); we analyze user behavior data to optimize the platform's page layout, improve system responsiveness, and enhance your user experience.
Ensuring service security: We use device information, IP address, login history, and other data to identify unusual login behavior (such as logging in from a different location or multiple password errors), prevent fraudulent orders, malicious attacks, and other risks, and ensure the security of your account and transactions. After-sales and Complaint Handling: We use the after-sales communication information and product issue documentation you provide to process return and exchange requests, warranty requests, and complaint feedback to ensure your after-sales rights are protected.
Compliance and Legal Requirements: We use or provide your personal information to fulfill compliance obligations as required by laws and regulations, government regulatory authorities, or judicial decisions.
IV. Sharing and Transfer of Personal Information
We strictly limit the sharing of your personal information and do not sell, rent, or lend your personal information to any unrelated third parties. We only share or transfer your personal information with third parties in the following necessary circumstances, and we require these third parties to comply with their privacy protection obligations:
Logistics Providers: To facilitate product delivery, we share your recipient's name, delivery address, and contact number with our partner logistics providers in Australia (such as local couriers). This information is only used for logistics and delivery purposes and is not retained, used, or disclosed to other parties by third parties.
Payment Providers: To complete transaction settlement, we share your order number and transaction amount with payment providers (such as PayPal and credit card issuers). These third parties only use this information to process payment requests and do not obtain your full personal information. Compliance and Legal Requirements: When we need to provide your personal information to relevant organizations due to legal requirements, government investigations, or judicial proceedings, we will strictly follow legal procedures and ensure the security and legality of information transmission.
Cross-border Transfer Note: Your personal information is primarily stored on our secure servers located in China. During cross-border transfers, we will use encryption (such as SSL/TLS protocols) and data security agreements to ensure compliance with the requirements of the Personal Information Protection Law of the People's Republic of China and the Australian Privacy Act regarding cross-border data transmission, thereby protecting the security of your personal information. V. Storage and Protection of Personal Information
Storage Period: We will only store your personal information for a reasonable period to achieve the purpose for which it was collected. The specific storage periods are as follows:
Account registration information (email address, mobile phone number): This information is stored for the duration of your account. If you cancel your account, it will be deleted or anonymized within 30 days of cancellation.
Order and transaction information: This information is stored for three years from the date of order completion (to facilitate subsequent order history review and after-sales protection, such as free returns and exchanges within 14 days and a one-year product warranty).
Usage behavior information: This information is stored for one year from the date you last used the platform services. Upon expiration, it will be automatically anonymized (deleting any personally identifiable information).
Protection Measures: We utilize both technical and managerial measures to safeguard your personal information and prevent leakage, alteration, and loss:
Technical Protection: Personal information is encrypted for storage (e.g., sensitive information encryption algorithms) and transmitted using SSL/TLS encryption protocols. Firewalls and intrusion detection systems are deployed to monitor abnormal access behavior in real time and prevent cyberattacks.
Management Standards: We establish a personal information access control mechanism, authorizing only necessary personnel to access personal information for the performance of their duties and maintaining a log of all operations. We provide regular employee privacy training and clarify confidentiality obligations. We sign data security agreements with third-party partners and regularly review their implementation of information protection measures.
Emergency Response: In the event of a security incident such as personal information leakage or alteration, we will immediately activate our emergency plan and implement remedial measures (e.g., suspending relevant services and notifying users to change their passwords). We will also notify you of the incident and recommended responses within the timeframe prescribed by laws and regulations via our official email address (service@ppsser.com) or platform announcement.
VI. Your Privacy Rights
As the holder of your personal information, you enjoy the following privacy rights in accordance with the law, which you may exercise through the methods set forth in this Policy:
Right to Inquire and Correct: You may log in to your ppsser.com account and access your stored personal information (such as account information and order history) in "Personal Center - Account Settings." If you discover any errors (such as an incorrect delivery address or a change in your phone number), you may modify them yourself or contact customer service at service@ppsser.com for assistance.
Right to Deletion and Withdraw Consent: If you believe that certain personal information no longer needs to be stored (such as historical order records), you may request deletion. You may also withdraw your consent to the use of your personal information at any time (for example, by disabling personalized recommendations or canceling the phone number notification service). Upon withdrawal of consent, we will no longer use the relevant information based on that consent, but this will not affect any prior processing of your information based on your consent. Account Cancellation: You can cancel your ppsser.com account through "Personal Center - Account Security." Upon account cancellation, we will delete or anonymize all your personal information (except for retention required by law and regulations). Your account and related information will not be recoverable after cancellation. Please exercise caution.
Right to Complain and Suggest: If you believe our personal information processing practices have violated your privacy rights or have suggestions for improvements to our privacy protection measures, please contact us via our official email address service@ppsser.com or by calling our legal counsel, Jiang Xi, at 19212751153 (weekdays, 9:00 AM - 6:00 PM). We will respond to and address your request within 1-3 business days.
VII. Policy Updates and Interpretations
Policy Updates: We may revise this Privacy Policy from time to time in response to changes in laws and regulations, adjustments to platform services, or evolving privacy protection needs. Updated policies will be posted in the "Policy Announcements" section of the ppsser.com homepage and will take effect from the date of posting. By continuing to use ppsser.com's services, you acknowledge and accept the updated Privacy Policy. If you disagree with the updated content, you may cease using the platform and request to cancel your account.
Policy Explanation: Matters not covered by this Privacy Policy will be handled in accordance with the Personal Information Protection Law of the People's Republic of China, the Australian Privacy Act, and other relevant laws and regulations. In the event of any conflict between this Policy and any applicable laws and regulations, the applicable laws and regulations shall prevail.
Contact Information: If you have any questions regarding this Privacy Policy, please contact us via our official email address service@ppsser.com or the emergency contact number listed above. We will provide you with detailed answers.
Thank you for your trust and support in ppsser.com's privacy efforts! We will continue to optimize our privacy protection measures to provide a safe and secure environment for your department store shopping experience in Australia.
Chengdu Xiangyuan Yunhong E-Commerce Co., Ltd.